Reporting Policy

Reporting Problems with Lucebra Content

At Lucebra, we strive to provide the highest quality learning experience for our users. We value your feedback and are committed to addressing any issues you encounter with our content. This Reporting Policy outlines the procedure for reporting problems with courses, live lessons, e-books, and other materials available on the Lucebra platform.

1. Reporting a Problem with Course Materials

If you identify an issue with any course material, such as videos, readings, or quizzes, you can report it directly within the course. Follow these steps to ensure your report is addressed efficiently:

1.1 How to Report a Problem:

• Open the specific course material where you encountered the issue.
• Click the flag icon to initiate the reporting process.
• Select the type of issue you are reporting from the provided options.
• Provide a detailed description of the problem, including as much relevant information as possible.
• Click "Send" to submit your report.

1.2 What Happens After You Report:

• Your feedback will be sent to the course instructor for review.
• You will not receive a direct response regarding your report.
• Other learners will not be able to see your feedback.

2. Reporting Serious Problems

Certain issues significantly impact your ability to take or understand a course. These serious problems require immediate attention. Examples of serious problems include:

• An assessment deadline set before the course start date.
• A broken link to a required resource for an assessment.
• A video that lacks subtitles.
• Any issue that prevents you from accessing or comprehending course content.

2.1 How to Report Serious Problems: If you encounter a serious problem, please contact us directly. When reporting a serious problem, include the following information to help us resolve the issue promptly:

• A detailed description of the problem.
• Links to the problematic content.
• Any additional information that can aid in understanding the issue.

3. Contact Information for Reporting Problems

For serious problems or if the issue persists after reporting within the course, contact our support team at support@lucebra.com. Ensure that you provide comprehensive details to facilitate a quick resolution.

4. Review and Resolution Process

Upon receiving your report, our team will:

• Review the reported issue thoroughly.
• Collaborate with the relevant instructors or content creators to address the problem.
• Implement necessary fixes or improvements.

5. Confidentiality and Privacy

All reports are treated with strict confidentiality. Your identity and details of the report will not be disclosed to other learners or unauthorized parties. We adhere to our Privacy Policy in handling your personal information.

6. Continuous Improvement

We continuously monitor and improve our content based on user feedback. Reporting issues not only helps us resolve specific problems but also enhances the overall quality of our platform.

By adhering to this Reporting Policy, you contribute to maintaining a high standard of content quality and user experience on the Lucebra platform. Your cooperation is invaluable in helping us achieve our goal of providing exceptional educational resources.

Conclusion

Lucebra is dedicated to ensuring that all users have a seamless and effective learning experience. We appreciate your diligence in reporting issues and your commitment to helping us maintain the integrity and quality of our educational content.