Privacy Policy

Last Updated: October 01, 2024

Thank you for choosing Lucebra. We at Lucebra (“Lucebra,” “we,” “us”) respect your privacy and are committed to ensuring the protection of your personal data. This Privacy Policy outlines our data collection practices and describes your rights regarding your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use Lucebra websites, mobile applications, APIs, or related services (the “Services”). It also applies to prospective customers of our business and enterprise products.

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy or any other agreement that governs your use of the Services, you should not use the Services.

Table of Contents

• What Data We Get
• How We Get Data About You
• What We Use Your Data For
• Who We Share Your Data With
• Security
• Your Rights
• Jurisdiction-Specific Rules
• Updates & Contact Info

What Data We Get

We collect certain data from you directly, such as information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with Lucebra. We also collect some data automatically, such as information about your device and interactions with our Services. All data listed in this section is subject to the following processing activities: collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymizing, erasing, combining, and transmitting.

1.1 Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.

• Account Data: To use certain features (like accessing content), you need to create a user account, which requires us to collect and store your email address, password, and account settings. Additional information may be required for instructor accounts. This data is necessary for the performance of a contract and for our legitimate interests in service provisioning, identity verification, fraud prevention, security, and communication.
• Profile Data: You can choose to provide profile information, such as a photo, headline, biography, language, website link, social media profiles, country, or other data. This data will be publicly viewable by others and is processed to enhance platform functionality and convey content source information.
• Shared Content: Parts of the Services allow you to interact with others or share content publicly, such as uploading courses, posting reviews, asking questions, or sending messages. This data may be publicly viewable depending on where it is posted and is processed for service provisioning and enhanced platform functionality.
• Learning Data: We collect data about the content you access, including courses, assignments, labs, workspaces, quizzes, and interactions with instructors and other students. This data is necessary for the performance of a contract and for our legitimate interests in service provisioning and platform functionality.
• Student Payment Data: If you make purchases, we collect data necessary to process your order, including name, billing address, and payment information. We use trusted payment service providers for this purpose, and sensitive cardholder data is not stored by Lucebra. This data is processed for the performance of a contract, legal obligations, and our legitimate interests in payment facilitation, fraud prevention, and security compliance.
• Instructor Payment Data: Instructors can link payment accounts to the Services to receive payments. We collect necessary payment information and comply with applicable laws for tax information. This data is processed for the performance of a contract, legal obligations, and our legitimate interests in service provisioning, payment facilitation, fraud prevention, and security compliance.
• Data About Your Accounts on Other Services: We may obtain information from social media or other online accounts if connected to your Lucebra account. This data includes information like name, profile picture, email address, and location. The collection of this data is based on your consent and our legitimate interests in identity verification and user experience improvement.
• Sweepstakes, Promotions, and Surveys: We collect data for promotions or surveys you participate in. This data is used to administer the promotion or survey, including notifying winners and distributing rewards. This data is processed for the performance of a contract and our legitimate interests in promotions administration and prize delivery compliance.
• Communications and Support: We collect data when you contact us for support or to report issues. This includes your contact information, messages, and other relevant data. This data is processed for our legitimate interests in customer and technical support.

1.2 Data We Collect Through Automated Means

When you access the Services, we collect certain data by automated means, including:

• System Data: Technical data about your device, such as IP address, device type, operating system, unique device identifiers, browser type, and language. This data is processed for the performance of a contract and our legitimate interests in service provisioning, customer and technical support, fraud prevention, and security.
• Usage Data: Usage statistics about your interactions with the Services, including content accessed, time spent on pages, search queries, and click data. This data is processed for our legitimate interests in service provisioning, user experience improvement, and product improvement.
• Approximate Geographic Data: Geographic location based on your IP address. This data is processed for our legitimate interests in user experience improvement, fraud prevention, and security compliance.

This data is collected through server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.

1.3 Data From Third Parties

We may collect business contact information from third-party commercial sources for prospective Lucebra Business enterprise or corporate customers.

2. How We Get Data About You

We use tools like cookies, web beacons, and similar tracking technologies to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.

2.1 Cookies and Data Collection Tools

We use cookies to collect, store, and share data about your activities across websites, including on Lucebra. Cookies allow us to remember your visits and preferences. To learn more about cookies, visit https://cookiepedia.co.uk/all-about-cookies. We may also use clear pixels in emails to track deliverability and open rates.

Lucebra and service providers acting on our behalf (like Google Analytics and third-party advertisers) use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (“Data Collection Tools”). These tools automatically track and collect certain System Data and Usage Data when you use the Services. We may tie data gathered through these tools to other data we collect as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

Lucebra uses Data Collection Tools for the following purposes:

• Strictly Necessary: Enable site access, provide basic functionality, secure the site, protect against fraudulent logins, and prevent abuse. Disabling these tools may break or make parts of the site unavailable.
• Functional: Remember browser preferences, provide additional site functionality, customize content, and remember settings affecting the appearance and behavior of the Services.
• Performance: Measure and improve the Services by providing usage and performance data, visit counts, and traffic sources.
• Advertising: Deliver relevant ads based on Usage and System Data and other tracking data. Ads may be based on recent activity or across other sites and services.
• Social Media: Enable social media functionality like sharing content with friends and networks. These cookies may track user interests for targeted advertising purposes.

You can set your web browser to alert you about attempts to place cookies, limit allowed cookies, or refuse cookies altogether. Disabling cookies may affect your experience and functionality of the Services.

3. What We Use Your Data For

We use your data to provide, administer, and improve our Services, communicate with you, secure against fraud and abuse, and as required by law. We retain your data as long as needed to serve the purposes for which it was collected.

We use the data we collect to:

• Provide and administer the Services, facilitate participation in educational content, issue completion certificates, display customized content, and facilitate communication with other users.
• Process payments to instructors and third parties.
• Process your requests and orders for content, products, or services.
• Communicate with you about your account and respond to questions and concerns.
• Send you administrative messages, notifications about changes to our Service, updates to our agreements, and information about your progress and new features.
• Manage your account and personalize your experience.
• Facilitate technical functioning, secure the Services, and prevent fraud and abuse.
• Verify the identity of instructors.
• Solicit feedback from users.
• Market products, services, surveys, and promotions.
• Market subscription plans to prospective customers.
• Link your data with additional data through third-party providers and analyze it with analytics services.
• Identify unique users across devices and tailor advertisements.
• Improve our Services and develop new features.
• Analyze trends, track purchases, and usage data.
• Advertise the Services on third-party websites and applications.
• Ensure the safety or integrity of our users, employees, third parties, and the public.

4. Who We Share Your Data With

We share certain data with instructors, other students, service providers, Lucebra affiliates, business partners, analytics and data enrichment services, social media providers, companies helping with promotions and surveys, and advertising companies. We may also share data for security, legal compliance, or as part of corporate restructuring. Aggregated or de-identified data may be shared freely.

With Your Instructors: Data about you, excluding email address, is shared with instructors for educational content you access or request information about. This helps instructors improve their content.

With Other Students and Instructors: Depending on settings, shared content and profile